My lovely new blue car was in the garage. I was at home and then the man from Lookers (with the rotten customer service) phoned me up.
"When did you have the accident?', he demanded.
"I haven't had an accident", I squeaked, "I told you, the light came on....then the steering wheel thing happened as I was driving along"
"Well", he said, "Your axle is bent! You must have had an accident, or hit a pothole or a speed bump!"
"I haven't had an accident", I repeated, "I told you, the light came on....then the steering wheel thing happened as I was driving along - besides which, if I've bent the axle, then I'd have probably bent the metal in my back too, if I'd hit something that hard!"
"I'm not accusing you of lying", he said, in exactly that tone of voice that said he was accusing me of lying..."you must have hit something. We won't fix it. You need to claim on your insurance!"
I phone the insurance company and they ask me about my accident.
"I haven't had an accident", I say, "the light came on....then the steering wheel thing happened as I was driving along"
"Ah", they say (somewhat suspiciously) "what other damage is there to the vehicle?"
"Um...none?"....after all, I haven't had an accident!
The insurance company man sighs heavily...he is bamboozled. I am bamboozled. The axle is apparently bent. He sorts me out with a hire car and after discussion arranges to get the car taken to an independent repairers for assessment to see if they can find any evidence to back up the imaginary elephant I must have hit.
Lookers service still sucks...
"When did you have the accident?', he demanded.
"I haven't had an accident", I squeaked, "I told you, the light came on....then the steering wheel thing happened as I was driving along"
"Well", he said, "Your axle is bent! You must have had an accident, or hit a pothole or a speed bump!"
"I haven't had an accident", I repeated, "I told you, the light came on....then the steering wheel thing happened as I was driving along - besides which, if I've bent the axle, then I'd have probably bent the metal in my back too, if I'd hit something that hard!"
"I'm not accusing you of lying", he said, in exactly that tone of voice that said he was accusing me of lying..."you must have hit something. We won't fix it. You need to claim on your insurance!"
I phone the insurance company and they ask me about my accident.
"I haven't had an accident", I say, "the light came on....then the steering wheel thing happened as I was driving along"
"Ah", they say (somewhat suspiciously) "what other damage is there to the vehicle?"
"Um...none?"....after all, I haven't had an accident!
The insurance company man sighs heavily...he is bamboozled. I am bamboozled. The axle is apparently bent. He sorts me out with a hire car and after discussion arranges to get the car taken to an independent repairers for assessment to see if they can find any evidence to back up the imaginary elephant I must have hit.
Lookers service still sucks...
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