Having made the decision, I went online, only to discover that the link to the page with the best deal didn’t work so I thought I’d phone the company in question and do it the old fashioned way and order over the phone. I spoke to a very nice man (a very very nice man*1) who told me that the new range is due out in November, so my dream camera was now a discontinued, out of stock model and there were no new stocks available from Canon. He advised me to buy one now as the replacement did not have the same features and he also advised me to do it soon as lots of people were trying to get them before stocks ran out altogether!
Thus ensued the usual thing of web searching and price comparison sites until I had narrowed it down to a best price but no stock levels shown, so, heart in mouth, I phoned them. Yes, the lady said, we have 2 here in stock but please can you order online, it’ll be easier for us. My fingers flew over the keyboard as I spoke to her....it was to be mine....mine..!
That was Friday. Monday, I had an e-mail saying that they couldn’t fulfil my order as they were out of stock! So, in best seething fashion I phoned them and squeaked my story down the phone.
“Ah” the lady said, “we had 4 orders over the weekend and only 2 cameras are in stock”.
“Grrrrr” I said (only much more politely), “I ordered mine Friday and I bet my name came first alphabetically too AND I was on the phone to you checking stock levels while I was ordering!”
“Oh” said the lady (very quietly), “let me see what I can do” (there is the sound of whispering in the background from her end). “Um, let me see”, she said, “We could cancel one of the later orders and give you the camera, how does that sound?”
Now, that’s a result.
....oh yes, and my camera arrived the very next day and is everything I dreamed of so I am content....
1 comment:
So that's what happened to my order for my new Canon that got cancelled...
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